News

  • KIWANO RE-LAUNCHING EARLY 2017

    News Update - November 8th 2016

    To all of our loyal fans!

    We are the creators of the ground-breaking KIWANO KO-X Electric Self Balancing Scooter and proud of it!

    As you may know, our launch was incredibly successful but unfortunately met with some complications and so led us to discontinue the product as per our previous news update.

    This news only gave us more drive and motivation to come back and launch something truly epic for early 2017!

    We are now hard at work creating something ground-breaking in the electric scooter category and 100% on our own with solid manufacturing processes in place to mitigate our risk of previous complications we ran into. We have confirmed our final design idea and we are already super excited to launch this to the public, we know you are going be amazed with what we are creating.

    So whilst we are hard at work developing this incredible machine, please do be patient with us. We will keep you all updated during the development and manufacturing stages.

    Our website will be temporarily under construction by the end of this week but we will keep our email and live chat support up for any questions or concerns you may have!

    We thank you all so much for your continuous support and once again we are super excited about what the new year will bring for KIWANO and we are going to be here to stay in 2017 and continue to build a solid product range that you will all enjoy and love.

    We are certain KIWANO will become a leading brand in the electric scooter industry!

    - KIWANO TEAM!

    Read more →


  • Full Disclosure Update

    To all of our loyal customers, we have some disheartening news...

    We will not be able to ship most of our orders.

    The majority of you who purchased a KIWANO KO-X will be refunded your full amount over the next 7 days. KIWANO was created with the idea that there should be a safe and reliable self-balancing electric scooter on the market that can take people from point A to point B, regardless of what type of terrain happens in between. This idea was so on point with consumer demands that businesses and individuals made impersonations and replications; this ruins the possibility of KIWANO KO-X reaching its full potential due to this being the first product we have produced as a new brand. 

    There have been several manufacturing issues, many fakes, copycats, and complications associated with trying to deliver OUR superior product before anyone else. However, we can no longer fight this battle. PayPal has frozen our funds because of the nature of our business (they are not fond at all of self-balancing electric scooters for a multitude of reasons). This makes it impossible for us to ship out the scooters because the manufacturer will not ship without payment.

     
    If you have received an email directly from the factory, you will receive your order and you can disregard this email, no need to refund, your order is on the way! 
    If you paid for EXPEDITED SHIPPING, you will receive your order and you can disregard this email.

    THE PROCESS OF GETTING YOUR REFUND
    • If you placed your order within the past 60 days, we will automatically refund you.
    • If you placed your order more than 60 days ago, follow this process:
    1. Go to your PayPal account
    2. On your home page, go to your ACTIVITY
    3. Look up the KIWANO transaction
    4. Click on REPORT PROBLEM
    5. Select I am OPENING UP THIS DISPUTE BECAUSE I HAVEN'T RECEIVED MY ITEM
    6. Click CONTINUE & follow the steps to complete the dispute

    Once we receive your dispute, the money will be returned to your account after PayPal reviews your dispute and should be done within 24-48 hours. 

    Due to the difficulties with the KIWANO KO-X launch, we will be discontinuing production and this product

    We are excited about the prospect of launching something NEW and INNOVATIVE in the electric mobility category in early 2017. Learning from the difficulties faced with producing the KIWANO KO-X, we are confident about our ability to avoid any future dilemmas.

    Thank you for your patience, understanding, and loyalty. 

    - The proud creators of KIWANO
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  • Dispatching Update

    WE ARE NOW DISPATCHING ORDERS!

    We have begun the dispatching process and the orders are being packed now. We thoroughly appreciate everyone's patience during this pre-launch period. 
    Take a look below at some of the containers getting prepared for Sea Freight and Air Express Shipment!

     


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  • Video Update

    Watch the update for the KIWANO KO-X!

    As shipments are being finalized in the factory, the UL 2272 certification sticker is revealed. 
    Read more →


  • NEW Expedited Shipping Option + Shipping Schedule

    INTRODUCING EXPEDITED AIR SHIPPING!

    Your KIWANO Scooter can now be shipped by EXPRESS AIR!
    ADD EXPEDITED SHIPPING NOW & RECEIVE IT IN:
    7 - 10 business days! 
    *PLEASE NOTE IF YOU PURCHASE MORE THAN ONE SCOOTER*
    You must purchase Expedited Shipping + 2 x FREE Guards
    for EACH SCOOTER you purchased if you want them BOTH expedited. 

    SHIPPING SCHEDULE

    Preparing Dispatching - THIS WEEK
    Issuing Tracking Numbers - NEXT WEEK

    YES WE ARE PACKING EACH ORDER NOW

    We have managed to get a deal with an air freight company and we are finally able to ship at the faster rate now provided; we are so pleased to be able to offer the expedited option! 

    If you choose not to expedite, no need to worry!
    You will still receive it in the FIRST BATCH by the sea freight shipment
    delivered to your doorstep in Mid - Late August. 

    Read more →


  • Important Shipping Update

    *IMPORTANT UPDATE*

    UL2272 Certification Complete
    &
    WE ARE CURRENTLY IN PRODUCTION!
     
    SHIPPING SCHEDULE
    Dispatched by sea freight: EARLY JULY
    Arriving to fulfillment centers: EARLY AUGUST
    Delivery to your door: MID-AUGUST

     
    Due to the UL2272 Certification process, we have had to make some alterations and further improvements to the scooter--specifically, the battery and motor. Additionally, due to regulations, we can only ship by sea. This results in an Early-July dispatch and Mid-August delivery. 

    YOU ARE EXCLUSIVE: We apologize for the delay, but it is well worth the wait! You will be receiving one of the VERY FIRST KIWANO KO-X Electric Scooters delivered to your door! 

    Photos & videos are below to watch the amazing process that goes into your KO-X!
     
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